Is JK's Customer Service as Good as the Boots? 10 Superduty Reviews
Two things tend to give people confidence when making a purchase: proof that the product itself holds up, and proof that someone real will be there if something goes wrong or to answer any questions. As our flagship boot, the Superduty tends to have a lot of reviews that cover both. Some of these are about the quality of the boots, including from a professional cobbler who'd never handled this style of boot before. Others are about what happened when an order needed attention, a sizing question came up, or someone on the JK team decided to go further than they had to.
His father, a professional cobbler in the UK, had never encountered a PNW-style boot until a customer brought one in for repair. He couldn't stop talking about it for two years afterward.
"My father works here in the UK at Timpsons as a cobbler, and about a year or two ago, a gentlemen brought him in a pair of JK Boots that required some work. My fathers quote: 'They were the toughest boots I've ever worked on, and I couldn't get over the extent of build quality.' Two years later he would still bring it up at the dinner table, and I caught him watching videos on how to build/rebuild them, so I decided to bite the bullet and get my father his first pair. He's absolutely over the moon with them."
Ordering from Australia, a sizing mix-up could have been a real headache given the distance involved.
"Having ordered the boots for service in Australia there was a bit of a mix up with sizing. The service shown by Brian at JK to sort the issue was faultless. Nice to deal with a business that cares and goes the extra mile just like your boots."
A missed call turned into a fast, personal follow-up before he'd even received his boots.
"I had a lot of questions, so I called customer service, no answer. Then I received a phone call a minute later. It was JK customer service returning a missed call. Mind blown. Thanks Cory!"
He was kept in the loop the whole way through, not just at checkout.
"Awesome customer service. Called with updates and status of the boots, she was great and made the experience wonderful."
Enough trust built up that he sent a pair from a different brand entirely to be rebuilt by JK.
"Have ordered 2 pairs so far and sent in a pair from another company to be rebuilt. The customer service has been outstanding!!"
A first-time buyer who'd read a few mixed reviews before ordering, and found the support reassuring once questions came up.
"For being my first pair I was impressed with the overall boot, and right out of the box was able to wear them after using the size chart. Was skeptical at first reading a few other reviews, but overall am enjoying the boots, and customer service helped a lot as well."
A straightforward, top-to-bottom good experience from order to boot.
"The boots are the best set of work boots I've had to date. The customer service is amazing. Top to bottom wonderful experience. I will be purchasing more boots."
For him, the product and the people behind it are part of the same package.
"My Superduty Honey Redwoods are the most comfortable boots I've ever worn, not only that but they have a knack to draw attention to themselves — all backed by the many staff of JK Boots, where customer service is paramount."
Still early in his break-in, but already sold on more than just the boot itself.
"They are very well made. Customer service is very good. Still breaking boots in but feel great to start with."
A tougher break-in didn't change his overall impression of the experience.
"Took a while to break in. Love them now. Great customer service also."
These reviews aren't the kind of thing you will find on a policy page, rather actual experiences from real customers. When something needed attention and someone actually gave it, a missed call returned within sixty seconds, and a boot quality so impressive that a professional cobbler kept bringing it up at dinner for years. That's really what these all add up to: a work boot that holds up on its own, backed by people who show up when something needs attention. Read more reviews on our reviews page or if you haven't already check out more work boots like the Superduty.
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